Contact us
Bank holidays and Christmas
Bank holidays
We are closed for all UK bank holidays. During this time we will be running an emergency only service.
Christmas holidays
We are closed for an extended period over Christmas and New Year. We will be closed from 5.00pm Tuesday 24 December 2024 reopening 9.00am Thursday 2 January 2025.
Don’t worry, you’ll still be able to get in touch with us in an emergency by calling us.
What is classed as an emergency:
Call us
01332 888777
Your call will be answered by our digital helper 'Ali', who will either answer your query, or transfer you to the relevant department. Read more about speaking to Ali.
Emergency repairs
We are available for emergency repairs 24 hours a day, seven days a week.
Homeless or threatened with homelessness
If you are homeless or threatened with homelessness, you should call us urgently. Homeless advice is unavailable between 8.30am - 10am on Wednesdays and Fridays.
Other opening times
You can speak to Ali and they can answer your questions 24 hours a day, seven days a week, but won't always be able to speak to an adviser.
- Non-urgent repairs - 9am - 3pm
- Rent and payment enquiries - 9am - 4.30pm
- Derby Homefinder enquiries - 8.30am – 4.30pm - Monday, Tuesday and Thursday. 10am - 4.30pm - Wednesday and Friday.
- Housing Options (non-urgent) - 8.30am - 5pm - Monday, Tuesday and Thursday. 10am - 5pm - Wednesday and Friday.
- Anti-social behaviour - 9am - 3pm
- Tenancy enquiries - 9am - 3pm
- Money and benefit advice (01332 643394) - 10pm - 3pm
0345 600 1982 - payment line
You can pay your rent and service charge by Touchtone Phone. This is an automated payment system and can be used 24 hours a day, 365 days a year.
Online
My Account
My Account lets you check the important things to do with your tenancy, like your rent account and repairs you've reported.
You should report all non-urgent repairs through My Account. This is an online service that's available 24 hours a day, 7 days a week. For everything else, use our web form.
Email us:
- General enquiries - [email protected]
- Housing applications - [email protected]
- Homeless advice - [email protected]
- Rent - [email protected]
- Money advice - [email protected]
- Welfare rights advice - [email protected]
If you have an emergency, you need to Call us.
Visit or write to us
We can help you much quicker and easier over the phone or online, but if you prefer, you can visit or write to us.
Registered office (Monday - Friday 9am - 4.30pm)
Derby Homes Ltd
839 London Road
Derby
DE24 8UZ
If you:
you will need to go/write to the Council House.
The Council House
Derby City Council
Corporation street
Derby
DE1 2FS
Homelessness (Monday, Tuesday and Thursday 9am - 1pm. Wednesday and Friday 10am - 1pm)
Money or benefit advice (Monday - Friday 9am - 1pm)
Complaints and feedback
Complaints
You can make a complaint in whichever way you prefer. Using our form is the best option because it means we get any essential details we need from you. If you'd prefer, you can also email, call, write or visit us.
01332 888777
Complaints
Derby Homes Ltd
839 London Road
Derby
DE24 8UZ
You can contact the Housing Ombudsman at any time during the complaints process. Read about our complaints procedure.
Compliments and other feedback
To make a compliment or give us feedback about anything else, use the webform.
Accessibility
If you have any vulnerabilities or additional needs, let us know so we can update our records and make any reasonable adjustments to help you access our services.
Help using our site
Deaf and hard of hearing customers
- Relay UK: 18001 01332 888777 - All enquiries
- Text: 07860 097426 - Non urgent enquiries
In an emergency, please use Relay UK.
Find out more about Relay UK.
Interpreting services
We have over the phone, in person and document translation services for anyone who's first language isn't English. We can arrange this for you when you speak to us.
Sign Language
We also have British Sign Language translation services available for anyone that needs them.