System maintenance

Our systems will be undergoing maintenance on the evening of Wednesday 22nd January starting at 7pm. During this period, services will be temporarily unavailable including Ali, the digital helper, the phonelines and MyAccount.
You can still contact us in an emergency. Call 01332 642202 to report emergency repairs, call 01332 956606 for emergency homeless advice. Deaf customers can text on 07860 097426.
We apologise for any inconvenience this may cause and appreciate your understanding.

How long will it take to find a home

High demand for social housing

There's incredibly high demand for housing in Derby and there are not enough properties for everyone on the housing register. There are always more people wanting to be housed than homes will ever be available.

It can be difficult for us to say when you will be offered a home, most people may never receive an offer.

We understand how important it is to be near friends, family, and support services. Limiting the areas, you want to live, or landlords you want housing with, will affect our ability to help you even if you have a high priority for housing.

Adapted Properties

There is a shortage of fully adapted properties in Derby, especially for families. If you need an adapted property will also be able to place bids on properties that might not have all the adaptations you need. If you are shortlisted, we’ll assess whether the adaptations can be made to meet your needs.

Open to all

If you've been placed in the 'Open to all' band, it means you don’t have a need for social housing and it is highly unlikely that you'll be offered a property. There are currently around 2,000 people in the open to all band and in the last three months, 0 properties have been advertised in this band.

We recommend that people in this band look at other options such as renting privately, or if you're already in a social housing property, consider a 'Mutual Exchange'