Anti-social behaviour case review

Responding to, and tackling, anti-social behaviour is a priority for all community safety partners in Derbyshire. Derby Homes is part of Derby City Community Safety Partnership, which is made up of a number of organisations brought together to bring those causing anti-social behaviour to justice and to provide support for those affected by it.

Derby Homes always strive to provide a high level of service, but recognise that there may be times when, we don’t get it quite right and you may feel a further review is needed. This is where the Anti-Social Behaviour Case Review comes in.

What is the Anti-Social Behaviour Case Review?

The Anti-Social Behaviour Case Review gives victims of anti-social behaviour the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

If you haven’t already reported the anti-social behaviour, you should report it to the appropriate organisation. For more information, see the how to report anti-social behaviour tool on the Safer Derbyshire website, or report it to us using our webform: Report Anti-Social Behaviour.

The aim of the Anti-Social Behaviour Case Review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the Anti-Social Behaviour Case Review process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.

When can I use the Anti-Social Behaviour Case Review?

You can use the Anti-Social Behaviour Case Review if:

• you have reported three or more related incidents of anti-social behaviour, within the last six months. 

It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the Anti-Social Behaviour Case Review application form on the council’s website.

You can apply for the Anti-Social Behaviour Case Review on behalf of someone else, but you must provide their consent, with the application form.

A detailed explanation of the threshold for the Anti-Social Behaviour Case Review is contained within the guidance notes for the application form.

When should the Anti-Social Behaviour Case Review not be used?

If you haven’t already reported the anti-social behaviour, you should first report it to the appropriate organisation. For more information, see the how to report anti-social behaviour tool on the Safer Derbyshire website, or report it to us using our webform: Report Anti-Social Behaviour.

The Anti-Social Behaviour Case Review is not intended to be an alternative to our complaints procedure, which is designed to deal with complaints about individual officers, or services.

The complaints procedure is appropriate for concerns such as:

• if staff has been rude or disrespectful to you
• if staff have given inaccurate or misleading information
• if staff have promised things, such as telephone calls or meetings, and have not delivered on these
• if the organisation has failed to follow their policy and/or procedure.

 If you have followed the relevant organisation's complaints procedure and you are still dissatisfied, you will be given information about the Housing Ombudsman Service.

How do I use the Anti-Social Behaviour Case Review?

In order to use the Anti-Social Behaviour Case Review to request an Anti-Social Behaviour Case Review, you must complete the application form, which is available on the local council's website.

You can request a hardcopy of the Anti-Social Behaviour Case Review Application Form or get help completing it by contacting the Council using the  details on the council’s webpage.

What happens when I submit a Anti-Social Behaviour Case Review Application Form?

The local council will confirm receipt of a completed Anti-Social Behaviour Case Review Application Form, within five working days. 

The council will review the information you have provided to determine whether your application meets the case review threshold.

If it does, an Anti-Social Behaviour Case Review will take place. This will involve agencies sharing information, such as with the police, housing, environmental health, social care and health providers, depending on the nature of the case. The Anti-Social Behaviour Case Review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem. The council will inform you of the outcome and recommendations of the Anti-Social Behaviour Case Review.

If you are not satisfied with the outcome of the Anti-Social Behaviour Case Review, you can lodge an appeal with the Office of the Police and Crime Commissioner for Derbyshire.  For more information go to the Office of the Police and Crime Commissioner for Derbyshire.

As part of Derby City Community Safety Partnership, we welcome the opportunity to review cases of anti-social behaviour, but the council may reject case review applications if they are thought to be prejudicial, discriminatory, malicious, unreasonable, or vexatious.