System maintenance

Our systems will be undergoing maintenance on the evening of Wednesday 22nd January starting at 7pm. During this period, services will be temporarily unavailable including Ali, the digital helper, the phonelines and MyAccount.
You can still contact us in an emergency. Call 01332 642202 to report emergency repairs, call 01332 956606 for emergency homeless advice. Deaf customers can text on 07860 097426.
We apologise for any inconvenience this may cause and appreciate your understanding.

Money and benefit advice

  • help you to increase your income - including benefits you may be entitled to 
  • help you reduce your bills 
  • help you plan your budget 
  • check whether you’re accountable for your debts 
  • help you prioritise your debts
  • negotiate with the people or companies you owe money to 
  • discuss your options for becoming debt free 
  • help you with Debt Relief Order/Bankruptcy applications 
If you’re not a Derby Homes customer, you can still access free debt advice from:
You can also get free housing advice from Shelter.