System maintenance

Our systems will be undergoing maintenance on the evening of Wednesday 22nd January starting at 7pm. During this period, services will be temporarily unavailable including Ali, the digital helper, the phonelines and MyAccount.
You can still contact us in an emergency. Call 01332 642202 to report emergency repairs, call 01332 956606 for emergency homeless advice. Deaf customers can text on 07860 097426.
We apologise for any inconvenience this may cause and appreciate your understanding.

Funds available

You could be entitled to £150 off your winter energy bill. 

The money isn't paid to you – it’s a one-off discount on your electricity bill, between October and March. 

More information, eligibility and how to apply is on the Government website.

If you are in receipt of pension credits or other benefits, you could be entitled to a Winter Fuel Payment to help pay your heating bills. 

More information, eligibility and how to apply is on the Government website.

If the average temperature in your area is recorded as, or forecast to be, 0°C or below over seven consecutive days. You could be entitled to a Cold Weather Payment. 

You can get £25 for each seven day period of very cold weather between 1 November and 31 March. 

More information, eligibility and how to apply is on the Government website.