Services we manage
Services we manage
Derby City Council responsibilities
Derby City Council delegate the management and maintenance of all the social housing properties they own to Derby Homes. Derby City Council retain overall responsibilities including:
- landlord and owner of properties
- responsible person for building safety
overall responsibility to make sure services are in line with the requirements of the Regulator of Social Housing
Our responsibilities
Social housing responsibilities delegated to us include:
Tenancy management
- enforcing tenancy conditions
- supporting tenants to manage their tenancies
- collecting rent
- providing accessible services to tenants
Managing neighbourhoods
- dealing with anti-social behaviour (ASB)
- grass cutting and grounds maintenance to housing land
Building safety
- managing safety of homes and communal spaces
Repairs and maintenance
- repairs, maintenance, and improvements in homes and on estates
- facilitating adaptations to properties to meet the needs of the tenant
Performance
- gathering and publishing performance information and ensuring services meet regulation
Advice and engagement
- engaging with and listening to customers and communities
- providing money advice for tenants
Other housing responsibilities:
Homelessness and allocations of homes, including:
- managing the housing register and allocating homes
- managing the city’s approach to homelessness
- managing Mutual Exchanges
- managing HRA owned shared ownership properties and leasehold properties
- managing Council owned garages
- management of mobile homes parks
- management of Travellers' site
Leasehold management
- We directly provide services to leaseholders on behalf of the Council.
Derby Homes properties
Derby Homes is a Registered Provider and Investment Partner with the Regulator of Social Housing and has over 150 properties for rent which it owns in its own right. Additionally, Derby Homes operates 5 flats in a Victorian building which it partly owns and manages in partnership with Revive Healthy Living.
Management of other properties
We have agreements with external landlords to manage and maintain their properties. These include:
- Guinness-Northern Counties Housing Association
- War Memorial Village Derby
Derby Homes have been managing the properties of Derby's War Memorial Village since 6 May 2013. The village, located on Chellaston Road between Sinfin Avenue and Merrill Way, provides an important, unique service and has a lot of history attached to it. Most of the homes in the village are two bedroom bungalows, although there are some houses, flats and one bed bungalows. Nine of the two bed bungalows were built with special facilities for people with mobility difficulties.
In order to comply with the charitable objectives, all tenants must be ex-service or ex-emergency services; have a connection to Derby or Derbyshire and; have some form of disability. Applications are managed via the local office and forms can be obtained from the links on this page or from Allenton Housing Office, Bingham Street, Derby DE24 9BS.
The War Memorial Village was built between 1947 and 1954 to provide homes for local ex-servicemen and women who had been disabled. The land was donated by Derby City Council and the cost of building was donated by public subscription, with some large donations from companies like Rolls Royce and Great Western Railways, plus many individual donations. The charity is run by a committee of ten, including its chair of 18 years, John Jennings, Councillor Harvey Jennings and Wing Commander Malcolm Young (Secretary). The oldest committee member, Arthur Hibbert, is also a tenant in the village.
Other services we manage
We manage Homeless and Housing options services on behalf of Derby City Council:
- Allocation of council properties
- Frontline housing and homeless advice
- Homeless Teams
- Rough Sleeper outreach
- Emergency Accomodation
- Private Rented Sector Team
Derby Advice is citywide service that provides free confidential and independent advice about money, debt, benefits and welfare rights. It also the main provider of welfare rights and money advice training for public and voluntary sector organisations in the East Midlands. The service is made up of two teams.
Money Advice
The Money Advice Team provide money and debt advice for Derby Homes tenants only.
Welfare Rights Team
The Welfare Rights Team provide benefits and welfare rights advice for all residents of Derby.
Additional work
As well as providing reactive money and benefits advice, the team also work:
- with local councillors who represent Derby residents
- at appeals or tribunals to support residents who appeal benefit decisions and need representation
- for in-patients at Royal Derby Hospital, and for patients at London Road Community Hospital who are recovering from acute mental health problems.
- to deliver advice to community mental health teams and their clients
- at events, working work with other organisations to make sure that people apply for the benefits they are entitled to
- with service users in adult social care, providing advice and guidance to people moving into their own homes after being in residential care
- in organisations where employees are facing redundancy or where there may only be part-time/temporary employment opportunities
- at employability workshops for young people who are not in employment, education or training
- on employment projects, for example helping people with learning disabilities to understand the financial impact of starting work