Services we manage
Housing Services
- Tenancy management
- Anti-social behaviour
- Customer engagement
- Tenancy sustainment and support
- Income management and rent collection
- Repairs and maintenance
- Major improvement work
- Planned maintenance
- Estate maintenance
Leasehold management
We directly provide services to leaseholders on behalf of the Council.
Derby Homes properties
Derby Homes is a Registered Provider and Investment Partner with the Regulator of Social Housing and has 100 properties for rent which it owns in its own right. Additionally, Derby Homes operates 5 flats in a Victorian building which it partly owns and manages in partnership with Revive Healthy Living.
Management of other properties
We have agreements with external landlords to manage and maintain their properties. These include:
- Guinness-Northern Counties Housing Association
- War Memorial Village Derby
Derby Homes have been managing the properties of Derby's War Memorial Village since 6 May 2013. The village, located on Chellaston Road between Sinfin Avenue and Merrill Way, provides an important, unique service and has a lot of history attached to it. Most of the homes in the village are two bedroom bungalows, although there are some houses, flats and one bed bungalows. Nine of the two bed bungalows were built with special facilities for people with mobility difficulties.
In order to comply with the charitable objectives, all tenants must be ex-service or ex-emergency services; have a connection to Derby or Derbyshire and; have some form of disability. Applications are managed via the local office and forms can be obtained from the links on this page or from Allenton Housing Office, Bingham Street, Derby DE24 9BS.
The War Memorial Village was built between 1947 and 1954 to provide homes for local ex-servicemen and women who had been disabled. The land was donated by Derby City Council and the cost of building was donated by public subscription, with some large donations from companies like Rolls Royce and Great Western Railways, plus many individual donations. The charity is run by a committee of ten, including its chair of 18 years, John Jennings, Councillor Harvey Jennings and Wing Commander Malcolm Young (Secretary). The oldest committee member, Arthur Hibbert, is also a tenant in the village.
Other services we manage
We manage Homeless and Housing options services on behalf of Derby City Council:
- Allocation of council properties
- Frontline housing and homeless advice
- Homeless Teams
- Rough Sleeper outreach
- Emergency Accomodation
- Private Rented Sector Team
Derby Advice is citywide service that provides free confidential and independent advice about money, debt, benefits and welfare rights. It also the main provider of welfare rights and money advice training for public and voluntary sector organisations in the East Midlands. The service is made up of two teams.
Money Advice
The Money Advice Team provide money and debt advice for Derby Homes tenants only.
Welfare Rights Team
The Welfare Rights Team provide benefits and welfare rights advice for all residents of Derby.
Additional work
As well as providing reactive money and benefits advice, the team also work:
- with local councillors who represent Derby residents
- at appeals or tribunals to support residents who appeal benefit decisions and need representation
- for in-patients at Royal Derby Hospital, and for patients at London Road Community Hospital who are recovering from acute mental health problems.
- to deliver advice to community mental health teams and their clients
- at events, working work with other organisations to make sure that people apply for the benefits they are entitled to
- with service users in adult social care, providing advice and guidance to people moving into their own homes after being in residential care
- in organisations where employees are facing redundancy or where there may only be part-time/temporary employment opportunities
- at employability workshops for young people who are not in employment, education or training
- on employment projects, for example helping people with learning disabilities to understand the financial impact of starting work